We’ll confirm return instructions and your eligibility.
Once we receive and inspect the item, a refund will be issued to your original payment method within 5–7 working days (excluding original delivery charges).
Unfortunately, we are unable to offer returns or exchanges on:
Opened or used skincare and medical products
Prescription items
Gift cards or promotional items
If you believe your item is faulty or incorrect, please contact us immediately so we can put things right.